Frequently Asked Questions
Answers to every common question about billing, servers, support, games, and policies at Ghostly.
Billing & Payments
We accept credit/debit cards and PayPal for convenience.
Yes, you can upgrade your plan anytime directly from your account panel.
Yes! We provide a 72-hour money-back guarantee if you're unsatisfied with our service. Check our refund policy for full details.
No, all our plans come with free instant setup.
Invoices are automatically generated for every payment and can be downloaded from your account panel.
Yes! Quarterly and semi-annual billing both come with a discounted price compared to paying monthly.
Prices do not include tax. Tax may be applied depending on your country or region.
Absolutely! You can cancel anytime from your panel; billing will stop immediately after your current period.
Yes, you can enable automatic recurring payments for convenience.
We support pricing and checkout in USD, EUR, GBP, CAD, AUD, INR, and SGD, so you can pay in your local currency.
If a payment doesn't go through, reach out to our support team, and we're happy to help sort out billing issues quickly.
Yes, all payments are processed securely through trusted providers like Stripe and PayPal.
Servers & Setup
You get full access to our control panel where you can manage your server and files.
Absolutely! We support Forge, Fabric, and popular modpacks from CurseForge, along with mod support for many of our other supported games.
We host servers across multiple regions to keep latency low no matter where your players are: US East (New York), US West (Seattle), US Central (St. Louis), the United Kingdom (Portsmouth), and Singapore.
Yes, CPU, RAM, and storage upgrades can be applied instantly through your panel.
Yes, our support team can help migrate your server safely with minimal downtime.
Fully! You have access to configuration files, plugins, mods, and control panel settings.
We target 99.9% uptime across our infrastructure.
Yes, depending on your plan, you can create multiple game worlds or instances.
Our servers run on high-performance AMD Ryzen CPUs with NVMe SSD storage for fast load times and smooth, low-latency gameplay.
Our plans range from 4 GB to 16 GB of RAM, so you can pick the right amount of power for a small survival server or a large modded community.
Yes, you can switch games on your account anytime for free.
Yes, every server includes our custom control panel with a live console, file manager, player management tools, and one-click modpack and plugin installers.
Yes, beyond our one-click installer, you get full SFTP and file manager access, so you can upload any compatible mod or plugin manually.
Yes, every Ghostly server includes DDoS protection at no extra cost.
Support
Yes, depending on your plan, backups will be made available in the backup manager.
You can reach us through Discord, our ticket system, live chat, or email at support@ghostly.gg, whichever is easiest for you.
Most tickets are answered within 15-30 minutes, with urgent issues prioritized.
Yes, our support team can help with installation and troubleshooting for most mods and plugins.
Absolutely! We provide tips and assistance for performance, backups, and security.
Yes, check our Help Center for guides, tutorials, and FAQ articles.
Yes, our support team is available around the clock, and you're talking to real people, not AI chatbots.
Yes, join our Discord to get help, chat with other server owners, and stay up to date on announcements.
Our Help Center has guides and tutorials to help you get your server up and running.
Games
We host Minecraft, Minecraft Bedrock, Hytale, Terraria, Vintage Story, Valheim, Astroneer, Palworld, The Forest, Windrose, and 7 Days to Die. Browse all supported games on our Games page.
Yes, our control panel includes a modpack installer for Forge, Fabric, and CurseForge packs.
Yes, Bedrock Edition supports cross-play between PC, console, and mobile on the same server.
Yes, DDoS protection, 24/7 support, and our control panel are included no matter which game you host.
Hytale hasn't launched yet, but we'll be ready with day-one hosting as soon as dedicated server support is available.
Account & Policies
Yes, our affiliate program pays 10% recurring commission with monthly PayPal payouts, and we offer custom partnership terms for larger creators. Learn more on our Partnerships page.
You can find our full Terms of Service on the legal pages of our site.
Our Privacy Policy explains exactly how we collect, use, and protect your information.
We offer a 72-hour money-back guarantee. See our Refund Policy page for full eligibility details.
Yes, our SLA outlines our uptime commitments, and you can read the full details on our SLA page.
Ghostly is operated by GHOSTLY HOST LLC, serving players at ghostly.gg and ghostly.host.
Ghostly won’t ghost you
Fast, real support from real humans, however you like to reach out.
Our Standard
Setting up servers shouldn’t be frustrating. We know how confusing mods and plugins can get, and we’re here to help every step of the way, from your first world to a full modpack migration.
You’ll always talk to a real person. Never a bot.
Marcella
Community Relations & Partner Outreach
"Hi, I’m Marcella! Whether you need help picking the right plan or general support, I’ve got your back. Looking to partner? I can help with that as well!"
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