Refund Policy
Our refund guidelines.
Last Updated: June 11, 2026
Refund Policy Overview
GHOSTLY HOST LLC provides this Refund Policy in accordance with our Terms of Service. We offer a limited 72-hour money-back guarantee on initial purchases of paid hosting services. This guarantee applies only to the first 72 hours after your initial purchase and is subject to the terms below.
Eligibility for Refunds
You may request a refund within 72 hours of your initial purchase if you are unsatisfied with the service, provided that: • You have not violated our Terms of Service, Acceptable Use Policy, or any game EULAs. • Your usage is within fair and normal limits (excessive resource usage or abuse may disqualify you). • The request is made through official support channels. Refunds, if approved, will be issued to the original payment method minus any transaction fees we incur.
Non-Refundable Items
The following are not eligible for refunds under any circumstances: • Services used beyond the initial 72-hour period • Renewal payments or subscription extensions • Promotions, free servers, credits, giveaways, or partner/event offers • Services where you have installed software, mods, plugins, or uploaded significant data • Any purchases made through third-party resellers or platforms • Accounts terminated or suspended for violation of our policies All payments are otherwise non-refundable except where required by applicable law.
Promotions and Free Services
Promotions, free trials, free servers, credits, or any no-cost services carry no refund rights. We may modify, suspend, or cancel these at any time without notice or compensation, as no payment was received.
How to Request a Refund
To request a refund, submit a ticket through our support system within 72 hours of purchase. Include your order number and reason for the request. All refund requests are reviewed on a case-by-case basis at our sole discretion.
Processing Time & Chargebacks
Approved refunds are typically processed within 5–10 business days. You agree not to initiate chargebacks or disputes with your payment provider. Doing so may result in account termination and permanent ban from our services.
Abuse of Refund Policy
We reserve the right to deny any refund request, at our sole discretion, if we determine it involves misuse, abuse, or repeated refund patterns. This includes (but is not limited to) short-term usage followed by refund requests, or any attempt to exploit our services.
Changes to Policy
We may update this Refund Policy at any time. Continued use of our services after changes constitutes acceptance. Material changes will be noted with an updated 'Last Updated' date.
Contact Us
If you have any questions about our refund policy, please contact us at support@ghostly.gg or through our ticket system.
GHOSTLY HOST LLC operates the services at ghostly.gg and ghostly.host. This policy is governed by our Terms of Service and the laws of the Commonwealth of Kentucky.